Stole money, no support

Double charged me for a "one-time" bundle and still havent received in game after following their minimal support suggestion (restart the client). Completed a ticket and no response.
Game design is neat enough but, when a customer rightfully feels cheated, the experience is ruined. Not worth a download.

KadyandJody about Earthcore: Shattered Elements - Epic Card Battle Game (TCG), v1.8.3